A year in review
We strive to improve the quality of your life and be your first choice for health care. Providing the very best in patient-centered care requires us to evolve with our community’s changing needs, and we’re proud of the advancements we’ve made recently. Here are just a few:
Meaningful progress in patient-centered care
Our affiliation with Planetree has shaped our patient-centered model of care delivery in which health care professionals partner with patients and families to identify and satisfy the full range of patient needs and preferences. So we were especially pleased to receive the Planetree Bronze Recognition for Meaningful Progress in Patient-Centered Care.
“The award celebrates the progress of organizations along the culture change journey,” says Susan Frampton, Planetree President. “In this spirit, we look forward to witnessing how the team at Enloe Medical Center builds on this achievement to take its commitment to delivering patient-centered care to even greater heights.”
Enloe Medical Center earned the recognition based on discussions with patients and staff about the culture of patient-centered care. Planetree considered performance on traditional quality indicators, review of policy documents and, most important, how patients and staff assess the organization’s patient-centered culture.
“Our goal is to empower our patients to make informed decisions about their care,” says Connie Rowe, RN, Enloe’s vice president of patient care services. “We design our services to be responsive to our patients’ abilities, preferences, lifestyles and goals. In patient-centered care we shift from asking, ‘What's the matter with our patient?’ to ‘What matters to our patient?’ The Planetree model teaches us to personalize, humanize and demystify the patient experience.”
Rapid DNA service for sexual assault victims
Enloe now provides Rapid DNA Service (RADS) to sexual assault victims treated in the emergency room. The service helps process and analyze DNA evidence significantly faster than in the past — in as few as 15 days. The faster results help law enforcement solve crimes more quickly, and the process achieves higher quality evidence to aid in prosecuting a case. Butte county is one of eight California counties that now benefits from this service.
Before RADS, processing DNA evidence could take law enforcement months or even years. Today, samples from the physical exam of a sexual assault victim are sent to California Department of Justice’s Bureau of Forensic Services DNA laboratory in Richmond, Calif. The information generated from RADS can be used to identify suspects or link serial crimes, exonerate the wrongly accused, and provide useful data on sexual assault for the local area. Ultimately the service may prevent future crime while making the best use of investigative resources.
“We feel incredibly fortunate to be able to provide this much-needed service to the victims of such a horrible crime,” says Mike Wiltermood, CEO/president at Enloe Medical Center. “For nurses to be able to tell their patients that the results will be looked at within 15 days will hopefully help in reducing the enormous stress and anxiety associated with the process of gathering evidence.”
ICU/CCU receives Beacon Award for Excellence
The American Association of Critical-Care Nurses (AACN) recently conferred a silver-level Beacon Award for Excellence on Enloe Medical Center’s Intensive Care Unit/Coronary Care Unit. Enloe is one of 20 hospitals in the state that currently holds this three-year award. The award, a significant milestone in delivering exceptional patient care and healthy work environments, recognizes unit caregivers who successfully improve patient outcomes and align practices with AACN’s six “Healthy Work Environment Standards.” Units that achieve this three-year, three-level award with a gold, silver or bronze designation meet national criteria consistent with Magnet Recognition, the Malcolm Baldrige National Quality Award and the National Quality Healthcare Award.
Stroke care achievement, accreditation
Stroke patients can be some of our most critical cases. Excellent outcomes depend on quick, quality treatment. At Enloe, we align with the American Heart Association/American Stroke Association’s Get With The Guidelines® Stroke Quality Measures. So it is with great pride that we received the organization’s Gold Plus Quality Achievement Award again this year. It recognizes our commitment and success in implementing excellent care for stroke patients according to evidence-based guidelines. Quality measures include aggressive use of medications, such as antithrombotics, anticoagulation therapy, deep vein thrombosis prophylaxis, cholesterol-reducing drugs and smoking cessation, all aimed at reducing death and disability and improving the lives of stroke patients.
“With a stroke, time lost is brain lost, and the Get With The Guidelines-Stroke Gold Plus Quality Achievement Award demonstrates Enloe Medical Center’s commitment to being one of the top hospitals in the country for providing aggressive, proven stroke care,” says neurologist Dr. Michael O’Brien, medical director of the Enloe Stroke Program.
Advanced Primary Stroke Center. After a rigorous on-site review, the Joint Commission, in conjunction with The American Heart Association/American Stroke Association, recognized Enloe Medical Center as an Advanced Primary Stroke Center. This two-year accreditation involves a host of hospital services, including nursing, admitting, emergency services and lab, as well as medical staff leadership. This important achievement demonstrates that the Enloe Stroke Program meets critical elements of performance to achieve long-term success in improving outcomes for stroke patients.
Playground now open!
Patient-centered care often goes beyond the patient, to family members and other loved ones. And when those loved ones are young and energetic, having a play space is important. The new playground area across the street from the hospital on the Esplanade, with equipment generously donated by the Chico Rotary Club, will help families make the most of time spent at the hospital.
“We look forward to hearing the sounds of happy children as they play on the structure, whether they are visiting patients in the hospital or from the neighborhood,” says Jolene Francis, director of the Enloe Foundation. “Chico Rotary Club continues to make a significant difference in the lives of people in our community.”
Recognition by national magazine
Perhaps the most exciting moment of 2013 was when Consumer Reports featured Enloe Medical Center in its September issue and in two videos. Enloe was included in the leading national magazine's “Your safer-surgery survival guide.” The publication looked at a number of criteria from different types of surgeries, outcomes and more, rating more than 2,400 hospitals nationwide, and listing Enloe in the top 10 hospitals. Dr. Marcia Nelson, Enloe’s vice president of medical affairs was interviewed for the piece and spoke about Enloe's annual Quality Summit. Consumer Reports also created a web video about how to choose a hospital, and television news package that highlighted Enloe Medical Center. The TV story was picked up by more than 90 local markets across the country, and Enloe was included on ABC World News Now, a national news program. We are appreciative of this excellent coverage and recognition. Thank you to everyone at Enloe Medical Center whose hard work and dedication makes our surgical outcomes strong.